دانلود ترجمه مقاله تحلیل SWOT جهت بهبود تولید مدیریت کیفی

4. Conclusion - Quality management and quality processes have become critical of competitiveness of firms. Service companies are determined to use quality management approaches as elements of their economic development engine. Professional organizations to assist in the development and application of normative references. It is therefore vital to address global option in order to build a real performance and increase the value of customer service benefits. In terms of services, quality usually implies a comparison between the services provided and expected by consumers. The first match perceptions of what customers expect from every aspect of the service provided, while the second type refers to the standards that the manufacturer thinks the service. Service organization should be directed to customer satisfaction, continuous improvement of their services, company compliance requirements (obligations arising from laws, regulations) Related to environmental health and consumer aspects of the efficiency of performing that type of service. Management organization should act for a clear definition of customer needs, avoiding customer dissatisfaction through actions of prevention and control activities that contribute to the service, cost optimization for quality of service in terms of class and required benefits, continuous analysis service for finding ways to improve its quality, reducing negative effects on society caused by the service and environment.